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SENIOR SERVICE COORDINATOR

ESTABLISHED SA NOT-FOR-PROFIT HEALTH SERVICES PROVIDER

Our client, a progressive national health and aged care provider, has embarked on growth and is leading a renewed contemporary model of health care.  This presents an outstanding opportunity for an experienced workforce forecasting & planning manager to play a significant role in charting the strategic future of our clients SA community care operation.  

 

Reporting to the General Manager, you will be responsible for the overall day to day operational management of a dynamic team consisting of scheduling and support workers, in order to effectively meet the healthcare needs of clients’ in the community whilst meeting business objectives.

 

Your responsibilities will include:

 

  • Mentoring, coaching, and supporting team members on a daily basis
  • Creating a trusting and collaborative environment
  • Leading a team to achieve service delivery efficiency and excellence, including scheduling and rostering optimisation
  • Motivating and inspiring team members to drive service excellence
  • Workforce planning and forecasting for future growth
  • Ensuring consistent and relevant reporting is used to measure performance
  • Building collaborative relationships with a range of stakeholders
  • Manage new client onboarding ensuring service delivery is matched to needs
  • Manage client feedback to improve quality and satisfaction in service

 

The successful candidate will be a proactive, energised individual with a passion for delivering service excellence to its customers.  You will possesses demonstrated experience in workforce planning and scheduling of a large workforce ideally within a healthcare or call centre environment with strong leadership and mentoring skills.  Strong communication, relationship and organisational skills along with a willingness to drive, implement and embed change is a must.

 

This is a great career opportunity to make your mark with a highly respected and experienced national provider positioned for a bright future of innovation and growth.

 

Applications in Word format only, should be addressed to Marisa Hunt. Telephone enquiries are welcome and may be directed to Marisa or Christina Lekkas (08) 8100 8824.

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